BeatiNeon Website Return Policy
BeatiNeon return policy explains return requests, product condition checks, packaging requirements, and support steps, helping customers handle after-sales issues clearly and efficiently.
Retail Returns
Retail customers may request returns or exchanges within 30 days after purchase. Please contact us with your order details, and our team will provide the proper return instructions.
Damaged on Arrival
If the product arrives damaged or defective, please contact us within 30 days of delivery. We will review the case and arrange a return, refund, or replacement as needed.
Missing Delivery
If you have not received your order, please contact us within 30 days of the expected delivery date. After verification, we may arrange a reshipment when applicable.
Warranty Support
After 30 days, support is limited to the warranty period. For confirmed product quality issues, we may send a replacement if the same item is still available in stock.
Refund Option
If the item is out of stock during the warranty period, customers may return the product after approval, and we will arrange a refund based on the confirmed warranty case.
Bulk & OEM Orders
For bulk or OEM orders, quality issues should be reported directly to our company. We will review the order details and negotiate a suitable solution case by case.